Our clients are at the heart of our business
Our philosophy can be simply stated: we work with our clients to assist them in achieving their commercial objectives. We understand that providing expert legal advice is a given, what clients want/expect is superior service.
This requires our practices and procedures to place the needs of our clients at the core of the business. We have set in place a number of initiatives to develop our understanding of our clients business and to demonstrate our desire and commitment to provide a superior level of service to our clients in the international business community.
We strive to add value to our clients in a number of ways:
- In-house workshops, briefings and educational sessions tailored to individual client requirements.
- Seminars on legal and commercial issues, specific to our industry expertise, offering information on legal and sector issues.
- Regular bulletins and briefings, providing information on developments arising from our sectors of expertise.
- Secondments to clients.
- Regular reviews to measure service and performance.
Building mutually advantageous relationships based on trust between us and our clients is something at the very core of HFW’s business. In order to do this we need to understand what concerns them most. Therefore we regularly review and appraise our own performance via client feedback sessions, replicating what we do well throughout the firm, and taking steps to improve where necessary, so that we continually strive to exceed our client’s expectations.
We are working with clients across our international network to help them minimise the impact of COVID-19 on their business and to prepare for what's next. To find out more, visit our dedicated Covid-19 hub.