How Crypto Exchange Disputes Are Shaping The Future Of Consumer Arbitration Agreements

As cryptocurrencies and non-fungible tokens (NFTs) gain in popularity and adoption globally, it is inevitable that we will see a corresponding increase in disputes arising between consumers, and major exchanges facilitating the sale and purchase of cryptocurrencies and NFTs. Cryptocurrency and NFT exchanges (collectively, Exchanges) are largely unregulated in many jurisdictions. These Exchanges do not solely offer services to a limited group of sophisticated investors but make their services available to retail consumers (Consumers) from multiple global jurisdictions – often with very limited, or no, “Know Your Customer” due diligence.

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