Learning & Development Co-ordinator
L&D Co-ordinator with experience within a professional services organisation or body sought.
The Department
For HFW, learning and development is about enabling, informing and developing the skills and knowledge of all our people across the firm, according to their current career level whilst starting to develop them for the next. It will mean different things to different people, and our role is to ensure that we provide a blend of learning, supportive of everyone’s needs.
Our aim is to help people gain a measurable change in knowledge and/or skill through experience, instruction and/or study, embedding it as a lasting behaviour.
What we do?
The team currently consists of a Head of L&D, two L&D Advisers and an L&D Co-ordinator. We are responsible for ensuring that everyone across our global network has the same opportunity to benefit from learning and development, whilst providing guidance on career development and supporting in the delivery of regional and international learning requirements.  To do this, we broadly split our activity to the following areas:
- Business Skills and Career Development – we help our people across the firm to identify and develop the essential business skills they need for their career. We run management and leadership programmes for our lawyers and business services staff at different levels, as well as offering a range of other development opportunities which are designed for particular roles and career levels. We work closely with HR to provide career pathways and individual support where required.
- Technical/Legal Knowledge and Skills – we work closely with our Knowledge Management team and International Training Partners to design and deliver technical/legal training programmes for our lawyers at all levels and in all offices. We are responsible for ensuring that we have a consistent and appropriate framework of technical learning across the firm.Â
Key Responsibilities
- Take ownership for doing all administration relating to L&D events and learning activities, including webinars and e-learning modules:Â
- Administer and monitor course bookings and be responsible for the promotion of courses to relevant staff in order to ensure maximum take-up of training places
- Assist in developing and disseminating learning materials, training handouts and briefings
- Liaise with our travel agents to make any travel arrangements for course delegates (flights, hotels and taxis)
- Arrange for set-up of rooms and events in London where we are running our core development programmes
- Monitor feedback
- Record and process invoices relating to all L&D activity
- In collaboration with the Knowledge Management team, manage the scheduling of technical training programmes
- Monitor the take-up of training, profile and attendance rates of participants, quality and evaluation
- Produce a monthly summary of training activity including key statistics by geography
- Provide the first point of contact for L&D queriesÂ
- In collaboration with the L&D Team, maintain the team’s pages on the Intranet
- Collaborate with the L&D Team and Senior HR Systems Manager to maintain and develop the training module of the HR information system
- Maintain accurate Continuing Professional Development (CPD) records
- Manage e-learning systems for compulsory compliance courses, language courses and any other e-learning system we run
- Provide travel booking and logistics support to the L&D team in conjunction with the firm’s nominated travel agent
- Any other ad hoc duties as and when required.
Key Skills & Experience Required
- Experience in SAP SuccessFactors people learn module
- Demonstrable interest in L&D
- Experience within a professional services firm or professional body
- Excellent customer service and communication skills, dealing with people and tasks in a professional, polite and considerate manner
- Excellent organisational, time management and administrative skills
- Ability to take ownership and deliver all administrative tasks in a proactive manner
- Some experience in event management advantageous
- Excellent attention to detail
- Conversant with Microsoft Office suite
- Exposure to an LMS useful
- Flexible with regard to working hours (normal office hours are seven working hours between 9.30am and 5.30pm. However, some L&D events are held outside normal working hours).
Additional Information
Kindly note that this job description is not contractual. It will be reviewed periodically and may be amended or altered to meet the needs of the firm.
The firm operates a hybrid working policy, with an expectation of a minimum three days per week working in the office.
HFW aims to ensure equality of opportunity and we are actively working towards improving the diversity of our staff. All applications will be considered only on merit and the applicant’s suitability to meet the requirements of the role.
HFW collects and processes personal data relating to job applicants to manage its recruitment process. The firm is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. For information on how the firm will process your data, please see our Privacy Notice on our website (www.hfw.com/Privacy-Notice), in the section “What we collect and how we use it”.
About us
HFW is a sector focused global law firm with a focus on construction, shipping, aerospace, commodities, energy and insurance. We have over 600 lawyers working across Australia, Asia, Europe, Middle East and the Americas. With a progressive approach to our roles in commercial business, thinking creatively and pragmatically to support our clients, we are dynamic, entrepreneurial and leaders in our specialist areas.