Events 2013

London Market Claims Conference

HFW sponsored this annual insurance event. HFW Partner, Paul Wordley presented as a panellist in the morning on defining and achieving the outcomes that would deliver client value.

Date

24 October 2013

Location

Dexter House, London

Summary

Paul's presentation covered:

Achieving complete claims certainty in the event of a balance-sheet threatening event
• Are brokers doing enough to ensure a policy is likely to be paid in the event of a claim? Could more be done in the areas of:
  • Developing effective scenario plans
  • Policy wording analysis
  • Audit trails on documentation
• What does good like?
  • Communications
  • Speed of settlement
  • Creating a smooth, transparent claims process
• Devising and testing scenarios to ensure all party agreement on outcomes
• Clear communications and relationships between leads, co’s and reinsures plus the broker to create a smooth claims process